Index IndexTemplate TemplateConstraints Constraints

DPM Map for label_boi_t840-1

AddressLabelMetricsData TypePeriod Typeboi_dim:APPboi_dim:BAOboi_dim:MCC
r0.1label_boi_a2/Conversations during core hours   boi_AP:x3boi_BA:x138boi_MC:x1134
r0.2label_boi_a2/Conversations outside of core hours   boi_AP:x3boi_BA:x138boi_MC:x1135
r0.3label_boi_a2/Conversations during core hours   boi_AP:x3boi_BA:x139boi_MC:x1134
r0.4label_boi_a2/Conversations outside of core hours   boi_AP:x3boi_BA:x139boi_MC:x1135
r0.5label_boi_a2/Conversations during core hours   boi_AP:x3boi_BA:x140boi_MC:x1134
r0.6label_boi_a2/Conversations outside of core hours   boi_AP:x3boi_BA:x140boi_MC:x1135
r0.7label_boi_a2/Conversations during core hours   boi_AP:x3boi_BA:x141boi_MC:x1134
r0.8label_boi_a2/Conversations outside of core hours   boi_AP:x3boi_BA:x141boi_MC:x1135
r0.9label_boi_a2/Conversations during core hours   boi_AP:x3boi_BA:x142boi_MC:x1134
r0.10label_boi_a2/Conversations outside of core hours   boi_AP:x3boi_BA:x142boi_MC:x1135
r0.11label_boi_a2/Conversations regarding service: handling a malfunction   boi_AP:x4boi_BA:x138N/A
r0.12label_boi_a2/Conversations regarding service: account clarification   boi_AP:x4boi_BA:x139N/A
r0.13label_boi_a2/Conversations regarding service: termination of contract   boi_AP:x4boi_BA:x140N/A
r0.14label_boi_a2/Total of the 3 service types (handling a malfunction, account clarification, termination of contract)   boi_AP:x4boi_BA:x141N/A
r0.15label_boi_a2/Conversations on other topics   boi_AP:x4boi_BA:x142N/A
1.1Number of phone calls to the call center/Conversations during core hoursboi_met:ii1279xbrli:integerItemTypeinstantboi_AP:x3boi_BA:x138boi_MC:x1134
1.2Number of phone calls to the call center/Conversations outside of core hoursboi_met:ii1279xbrli:integerItemTypeinstantboi_AP:x3boi_BA:x138boi_MC:x1135
1.3Number of phone calls to the call center/Conversations during core hoursboi_met:ii1279xbrli:integerItemTypeinstantboi_AP:x3boi_BA:x139boi_MC:x1134
1.4Number of phone calls to the call center/Conversations outside of core hoursboi_met:ii1279xbrli:integerItemTypeinstantboi_AP:x3boi_BA:x139boi_MC:x1135
1.5Number of phone calls to the call center/Conversations during core hoursboi_met:ii1279xbrli:integerItemTypeinstantboi_AP:x3boi_BA:x140boi_MC:x1134
1.6Number of phone calls to the call center/Conversations outside of core hoursboi_met:ii1279xbrli:integerItemTypeinstantboi_AP:x3boi_BA:x140boi_MC:x1135
1.7Number of phone calls to the call center/Conversations during core hoursboi_met:ii1279xbrli:integerItemTypeinstantboi_AP:x3boi_BA:x141boi_MC:x1134
1.8Number of phone calls to the call center/Conversations outside of core hoursboi_met:ii1279xbrli:integerItemTypeinstantboi_AP:x3boi_BA:x141boi_MC:x1135
1.9Number of phone calls to the call center/Conversations during core hoursboi_met:ii1279xbrli:integerItemTypeinstantboi_AP:x3boi_BA:x142boi_MC:x1134
1.10Number of phone calls to the call center/Conversations outside of core hoursboi_met:ii1279xbrli:integerItemTypeinstantboi_AP:x3boi_BA:x142boi_MC:x1135
1.11Number of phone calls to the call center/Conversations regarding service: handling a malfunctionboi_met:ii1279xbrli:integerItemTypeinstantboi_AP:x4boi_BA:x138N/A
1.12Number of phone calls to the call center/Conversations regarding service: account clarificationboi_met:ii1279xbrli:integerItemTypeinstantboi_AP:x4boi_BA:x139N/A
1.13Number of phone calls to the call center/Conversations regarding service: termination of contractboi_met:ii1279xbrli:integerItemTypeinstantboi_AP:x4boi_BA:x140N/A
1.14Number of phone calls to the call center/Total of the 3 service types (handling a malfunction, account clarification, termination of contract)boi_met:ii1279xbrli:integerItemTypeinstantboi_AP:x4boi_BA:x141N/A
1.15Number of phone calls to the call center/Conversations on other topicsboi_met:ii1279xbrli:integerItemTypeinstantboi_AP:x4boi_BA:x142N/A
r2.1of which:/Conversations during core hours   boi_AP:x3boi_BA:x138boi_MC:x1134
r2.2of which:/Conversations outside of core hours   boi_AP:x3boi_BA:x138boi_MC:x1135
r2.3of which:/Conversations during core hours   boi_AP:x3boi_BA:x139boi_MC:x1134
r2.4of which:/Conversations outside of core hours   boi_AP:x3boi_BA:x139boi_MC:x1135
r2.5of which:/Conversations during core hours   boi_AP:x3boi_BA:x140boi_MC:x1134
r2.6of which:/Conversations outside of core hours   boi_AP:x3boi_BA:x140boi_MC:x1135
r2.7of which:/Conversations during core hours   boi_AP:x3boi_BA:x141boi_MC:x1134
r2.8of which:/Conversations outside of core hours   boi_AP:x3boi_BA:x141boi_MC:x1135
r2.9of which:/Conversations during core hours   boi_AP:x3boi_BA:x142boi_MC:x1134
r2.10of which:/Conversations outside of core hours   boi_AP:x3boi_BA:x142boi_MC:x1135
r2.11of which:/Conversations regarding service: handling a malfunction   boi_AP:x4boi_BA:x138N/A
r2.12of which:/Conversations regarding service: account clarification   boi_AP:x4boi_BA:x139N/A
r2.13of which:/Conversations regarding service: termination of contract   boi_AP:x4boi_BA:x140N/A
r2.14of which:/Total of the 3 service types (handling a malfunction, account clarification, termination of contract)   boi_AP:x4boi_BA:x141N/A
r2.15of which:/Conversations on other topics   boi_AP:x4boi_BA:x142N/A
2.1of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes/Conversations during core hoursboi_met:ii1281xbrli:integerItemTypeinstantboi_AP:x3boi_BA:x138boi_MC:x1134
2.2of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes/Conversations outside of core hoursboi_met:ii1281xbrli:integerItemTypeinstantboi_AP:x3boi_BA:x138boi_MC:x1135
2.3of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes/Conversations during core hoursboi_met:ii1281xbrli:integerItemTypeinstantboi_AP:x3boi_BA:x139boi_MC:x1134
2.4of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes/Conversations outside of core hoursboi_met:ii1281xbrli:integerItemTypeinstantboi_AP:x3boi_BA:x139boi_MC:x1135
2.5of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes/Conversations during core hoursboi_met:ii1281xbrli:integerItemTypeinstantboi_AP:x3boi_BA:x140boi_MC:x1134
2.6of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes/Conversations outside of core hoursboi_met:ii1281xbrli:integerItemTypeinstantboi_AP:x3boi_BA:x140boi_MC:x1135
2.7of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes/Conversations during core hoursboi_met:ii1281xbrli:integerItemTypeinstantboi_AP:x3boi_BA:x141boi_MC:x1134
2.8of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes/Conversations outside of core hoursboi_met:ii1281xbrli:integerItemTypeinstantboi_AP:x3boi_BA:x141boi_MC:x1135
2.9of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes/Conversations during core hoursboi_met:ii1281xbrli:integerItemTypeinstantboi_AP:x3boi_BA:x142boi_MC:x1134
2.10of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes/Conversations outside of core hoursboi_met:ii1281xbrli:integerItemTypeinstantboi_AP:x3boi_BA:x142boi_MC:x1135
2.11of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes/Conversations regarding service: handling a malfunctionboi_met:ii1281xbrli:integerItemTypeinstantboi_AP:x4boi_BA:x138N/A
2.12of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes/Conversations regarding service: account clarificationboi_met:ii1281xbrli:integerItemTypeinstantboi_AP:x4boi_BA:x139N/A
2.13of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes/Conversations regarding service: termination of contractboi_met:ii1281xbrli:integerItemTypeinstantboi_AP:x4boi_BA:x140N/A
2.14of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes/Total of the 3 service types (handling a malfunction, account clarification, termination of contract)boi_met:ii1281xbrli:integerItemTypeinstantboi_AP:x4boi_BA:x141N/A
2.15of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes/Conversations on other topicsboi_met:ii1281xbrli:integerItemTypeinstantboi_AP:x4boi_BA:x142N/A
3.1Percentage of conversations with a wait time exceeding 6 minutes/Conversations during core hoursboi_met:pi1282num:percentItemTypeinstantboi_AP:x3boi_BA:x138boi_MC:x1134
3.2Percentage of conversations with a wait time exceeding 6 minutes/Conversations outside of core hoursboi_met:pi1282num:percentItemTypeinstantboi_AP:x3boi_BA:x138boi_MC:x1135
3.3Percentage of conversations with a wait time exceeding 6 minutes/Conversations during core hoursboi_met:pi1282num:percentItemTypeinstantboi_AP:x3boi_BA:x139boi_MC:x1134
3.4Percentage of conversations with a wait time exceeding 6 minutes/Conversations outside of core hoursboi_met:pi1282num:percentItemTypeinstantboi_AP:x3boi_BA:x139boi_MC:x1135
3.5Percentage of conversations with a wait time exceeding 6 minutes/Conversations during core hoursboi_met:pi1282num:percentItemTypeinstantboi_AP:x3boi_BA:x140boi_MC:x1134
3.6Percentage of conversations with a wait time exceeding 6 minutes/Conversations outside of core hoursboi_met:pi1282num:percentItemTypeinstantboi_AP:x3boi_BA:x140boi_MC:x1135
3.7Percentage of conversations with a wait time exceeding 6 minutes/Conversations during core hoursboi_met:pi1282num:percentItemTypeinstantboi_AP:x3boi_BA:x141boi_MC:x1134
3.8Percentage of conversations with a wait time exceeding 6 minutes/Conversations outside of core hoursboi_met:pi1282num:percentItemTypeinstantboi_AP:x3boi_BA:x141boi_MC:x1135
3.9Percentage of conversations with a wait time exceeding 6 minutes/Conversations during core hoursboi_met:pi1282num:percentItemTypeinstantboi_AP:x3boi_BA:x142boi_MC:x1134
3.10Percentage of conversations with a wait time exceeding 6 minutes/Conversations outside of core hoursboi_met:pi1282num:percentItemTypeinstantboi_AP:x3boi_BA:x142boi_MC:x1135
3.11Percentage of conversations with a wait time exceeding 6 minutes/Conversations regarding service: handling a malfunctionboi_met:pi1282num:percentItemTypeinstantboi_AP:x4boi_BA:x138N/A
3.12Percentage of conversations with a wait time exceeding 6 minutes/Conversations regarding service: account clarificationboi_met:pi1282num:percentItemTypeinstantboi_AP:x4boi_BA:x139N/A
3.13Percentage of conversations with a wait time exceeding 6 minutes/Conversations regarding service: termination of contractboi_met:pi1282num:percentItemTypeinstantboi_AP:x4boi_BA:x140N/A
3.14Percentage of conversations with a wait time exceeding 6 minutes/Total of the 3 service types (handling a malfunction, account clarification, termination of contract)boi_met:pi1282num:percentItemTypeinstantboi_AP:x4boi_BA:x141N/A
3.15Percentage of conversations with a wait time exceeding 6 minutes/Conversations on other topicsboi_met:pi1282num:percentItemTypeinstantboi_AP:x4boi_BA:x142N/A
4.1Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes/Conversations during core hoursboi_met:ti1324xbrli:timeItemTypeinstantboi_AP:x3boi_BA:x138boi_MC:x1134
4.2Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes/Conversations outside of core hoursboi_met:ti1324xbrli:timeItemTypeinstantboi_AP:x3boi_BA:x138boi_MC:x1135
4.3Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes/Conversations during core hoursboi_met:ti1324xbrli:timeItemTypeinstantboi_AP:x3boi_BA:x139boi_MC:x1134
4.4Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes/Conversations outside of core hoursboi_met:ti1324xbrli:timeItemTypeinstantboi_AP:x3boi_BA:x139boi_MC:x1135
4.5Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes/Conversations during core hoursboi_met:ti1324xbrli:timeItemTypeinstantboi_AP:x3boi_BA:x140boi_MC:x1134
4.6Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes/Conversations outside of core hoursboi_met:ti1324xbrli:timeItemTypeinstantboi_AP:x3boi_BA:x140boi_MC:x1135
4.7Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes/Conversations during core hoursboi_met:ti1324xbrli:timeItemTypeinstantboi_AP:x3boi_BA:x141boi_MC:x1134
4.8Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes/Conversations outside of core hoursboi_met:ti1324xbrli:timeItemTypeinstantboi_AP:x3boi_BA:x141boi_MC:x1135
4.9Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes/Conversations during core hoursboi_met:ti1324xbrli:timeItemTypeinstantboi_AP:x3boi_BA:x142boi_MC:x1134
4.10Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes/Conversations outside of core hoursboi_met:ti1324xbrli:timeItemTypeinstantboi_AP:x3boi_BA:x142boi_MC:x1135
4.11Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes/Conversations regarding service: handling a malfunctionboi_met:ti1324xbrli:timeItemTypeinstantboi_AP:x4boi_BA:x138N/A
4.12Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes/Conversations regarding service: account clarificationboi_met:ti1324xbrli:timeItemTypeinstantboi_AP:x4boi_BA:x139N/A
4.13Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes/Conversations regarding service: termination of contractboi_met:ti1324xbrli:timeItemTypeinstantboi_AP:x4boi_BA:x140N/A
4.14Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes/Total of the 3 service types (handling a malfunction, account clarification, termination of contract)boi_met:ti1324xbrli:timeItemTypeinstantboi_AP:x4boi_BA:x141N/A
4.15Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes/Conversations on other topicsboi_met:ti1324xbrli:timeItemTypeinstantboi_AP:x4boi_BA:x142N/A

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