Taxonomy Viewer



		The banking corporation opted to act in accordance with the first option										The banking corporation opted to act in accordance with the second option
		Conversations regarding service: handling a malfunction		Conversations regarding service: account clarification		Conversations regarding service: termination of contract		Total of the 3 service types (handling a malfunction, account clarification, termination of contract)		Conversations on other topics		Conversations regarding service: handling a malfunction	Conversations regarding service: account clarification	Conversations regarding service: termination of contract	Total of the 3 service types (handling a malfunction, account clarification, termination of contract)	Conversations on other topics
		Conversations during core hours	Conversations outside of core hours	Conversations during core hours	Conversations outside of core hours	Conversations during core hours	Conversations outside of core hours	Conversations during core hours	Conversations outside of core hours	Conversations during core hours	Conversations outside of core hours
		1	2	3	4	5	6	7	8	9	10	11	12	13	14	15

Number of phone calls to the call center	1
of which:
of which: the number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes	2
Percentage of conversations with a wait time exceeding 6 minutes	3
Average wait time (in minutes) until a professional human response is received in calls where such wait time exceeds 6 minutes	4