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Arc namedefinitionArc
Arc rolehttp://xbrl.org/int/dim/arcrole/domain-member
Link rolehttp://www.boi.org.il/xbrl/role/fws/d840/d840/2020-07-31/tab/840-1/1
en he
ConceptOrder
Approach
boi_exp:AP
First option according to directive 426
boi_AP:x3
1
Branches and ATM's and functionaries
boi_exp:BA
Conversations regarding handling a malfunction
boi_BA:x138
1
Conversations regarding account clarification
boi_BA:x139
2
Conversations regarding termination of contract
boi_BA:x140
3
Conversations regarding handling a malfunction, account clarification and termination of contract
boi_BA:x141
4
Conversations other than handling a malfunction, account clarification and termination of contract
boi_BA:x142
5
Main category
boi_exp:MC
Core hours
boi_MC:x1134
1
Outside of core hours
boi_MC:x1135
2
Number of phone calls to the call center
boi_met:ii1279
Number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes
boi_met:ii1281
1
Percentage of conversations with a wait time exceeding 6 minutes
boi_met:pi1282
2

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