| c | ||
| 1 | ||
| Period of reference in report | 1 | |
| Name of rapporteur | 2 | |
| Person responsible for report | 3 | |
| No. of complaints received in reporting period | 4 | |
| No. of complaints dealt with in reporting period | 5 | |
| No. of enquiries received in reporting period | 6 | |
| No. of enquiries dealt with in reporting period | 7 | |