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Subdomain 6

Arc namedefinitionArc
Arc rolehttp://xbrl.org/int/dim/arcrole/domain-member
Link rolehttp://www.boi.org.il/xbrl/role/dict/dom/CD/6
en he
ConceptOrder
Complaint details
boi_exp:CD
Bank’s policy
boi_CD:x8
1
Incorrect or missing work procedures
boi_CD:x9
2
Act or omission contrary to the law
boi_CD:x10
3
Act or omission contrary to the Directives of the Banking Supervision Department.
boi_CD:x11
4
Act or omission contrary to agreement
boi_CD:x12
5
Breakdown or lack in the bank’s systems
boi_CD:x13
6
Quality of service (attitude of bank employees, waiting time, and so forth)
boi_CD:x14
7
Human error (that is not a breach of directives, law or agreement)
boi_CD:x15
8

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