Taxonomy Viewer



		Website	Application	Banking via landline and cell phone		SMS	Total
				Interactive voice response (IVR)	Customer service (call center)
		1	2	3	4	5	6

Balance at end of reported half-year
Number of customers who subscribe to e-banking channels	1
Number of active payment cards	2
of which: cards issued online	3
Activity during the course of the reported half-year
Number of payment cards issued to customers	4
Number of customers who carried out an identified entry	5
Number of customers who carried out activities	6
Activities during the course of the reported half-year
Number of activities	7
of which: submission of a request to receive credit	8
of which : payment card activation, recover/change PIN	9