Taxonomy Viewer

Type	including
Role	http://www.boi.org.il/xbrl/role/fws/d840/d840/2020-07-31/tab/840-1/2

Type	Element
Hypercube	`model:hyp`
Explicit	Approach `boi_dim:APP`
Member	Second option according to directive 426 `boi_AP:x4`
Explicit	Functionary occupation `boi_dim:BAO`
Member	Conversations regarding handling a malfunction `boi_BA:x138`
Member	Conversations regarding account clarification `boi_BA:x139`
Member	Conversations regarding termination of contract `boi_BA:x140`
Member	Conversations regarding handling a malfunction, account clarification and termination of contract `boi_BA:x141`
Member	Conversations other than handling a malfunction, account clarification and termination of contract `boi_BA:x142`
Explicit	Main category `boi_dim:MCC`
Member	Total/NA `boi_MC:x0`

Label/QName
Number of phone calls to the call center `boi_met:ii1279`
Number of conversations for which the wait time until receiving a professional human response exceeds 6 minutes `boi_met:ii1281`
Percentage of conversations with a wait time exceeding 6 minutes `boi_met:pi1282`
Average wait time exceeds 6 minutes in minutes `boi_met:ti1324`