| Accounting principles for determining the result | ||
| Policy of interest income and related income | ||
| Policy of interest from bonds and other fixed-income securities | ||
| Policy of other interest income and related income | ||
| Policy of interest expenses and related expenses | ||
| Policy of income from securities and investments in participating interests | ||
| Policy of income from shares and other variable-yield securities | ||
| Policy of income from group companies | ||
| Policy of income from other investments in participating interests | ||
| Policy of commissions received | ||
| Policy of commissions paid | ||
| Policy of result from financial transactions | ||
| Policy of other operating income | ||
| Policy of operating income | ||
| Policy of employee benefits expenses and general administrative expenses | ||
| Policy of expenses of employee benefits | ||
| Policy of wages and salaries | ||
| Policy of social security contributions | ||
| Applied policy of pension costs | ||
| Policy of other expenses | ||
| Policy of amortisation and changes in value of intangible assets and depreciation and changes in value of property, plant and equipment | ||
| Policy of other operating expenses | ||
| Policy of decrease in value of receivables and provisions for on balance sheet commitments | ||
| Policy of release of decrease in value of receivables and provisions for on balance sheet commitments | ||
| Policy of decrease in value of non-current securities and investments in participating interests | ||
| Policy of release of decrease in value of non-current securities and investments in participating interests | ||
| Policy of operating expenses | ||
| Policy of result from ordinary activities before tax | ||
| Policy of income tax expense from ordinary activities | ||
| Policy of result from ordinary activities after tax | ||
| Policy of extraordinary income | ||
| Policy of extraordinary expenses | ||
| Policy of income tax expense from extraordinary items | ||
| Policy of result from extraordinary items after tax | ||
| Policy of result after tax | ||
| Policy of earnings per share | ||